FAQ
about domain
transfer
What is a Domain Transfer ?
Every registered domain name is managed by a registrar
that provides customer support and related domain services.
Depending on the registrar, you will pay different prices,
have different levels of customer support, and access
to various domain-related services. Customers choose
to transfer their existing domains to other registrars
to take advantage of lower prices and more enhanced
services.
What are the advantages of transferring my domain to
Capitola Works' servers ?
When you transfer your domain name to Capitola Works, an additional year will be added to your current registration expiration date. We will also take care of the necessary DNS settings
for your domain and the subsequent domain renewal fees. You will be notified in advance to renew your domain at least a month before it expires.
Will transferring my domain name registration
affect my hosting ?
No. Although Capitola Works offers robust hosting services,
your hosting provider can remain the same as it is during
and after the transfer process and your existing hosting
service will not be affected by transferring your domain.
The term "Domain Transfer"
means to transfer your existing domain name from your
current registrar to our registrar.
Your web site will not go down during that period because
you are only requesting to change the registrar information,
not the domain name information.
What
should I do if my domain has expired or is about to
expire within the next few days ?
To make it simple,
there are 3 options:-
1. Renew the domain
name at your previous provider (without hosting services)
and have the DNS server pointed to Capitola Works DNS servers.
We will then be able to host that domain name for you.
2. Renew the domain
name at previous provider (without hosting services)
and allow Capitola Works to transfer the domain.
3. Choose a new
domain name and register it yourself or tell us to do it for you. Normal registration fee will apply, but the set up is FREE.
How much will
it cost me to transfer to Capitola Works ?
While fees can vary, usually $8.95 is all it costs. That $8.95 includes a year of registration as well! See details here.
What is the
step-by-step process for transferring my domain to Capitola Works
?
Transfer your existing domain name to Capitola Works here You can purchase a web hosting package
from here.
(1) In the account registration form, select the option
for "Existing Domain Name". Fill in your contact
information, hosting package, and choice of
username and password.
(2) You will then receive an eMail confirming the request
& notifying you of your transfer request.
Make sure you can receive eMails sent to the eMail address
in your Admin Contact (in the domain name WHOIS information).
(3) After you approve the request via eMail, the transfer
process will begin.
The current registrar
has the ability to reject a domain name transfer request
in the following situations:
- There is a dispute
over the domain name
- The domain name
have expired
- There is a pending
bankruptcy of the domain name holder
- There is a dispute
over the identity of the domain name holder
- The transfer
request was initiated within the first 60 days of
the original registration date.
- The eMail Address
for the Admin Contact is Inactive, Invalid or Rejecting
the transfer.
- The current
registrar may also reject the transfer for no apparent
reason. If this is the case, please contact the current
registrar for an explanation.
(4) Unless the
current registrar rejects the request, the domain will
be transferred and we will extend the domain expiry
by one year. Also, we will take care
of the DNS settings for your domain.
How
long will it take for my domain name transfer to complete
?
Usually, transferring a domain name will take about
two weeks to complete.
How can I check the status of my domain transfer ?
Please contact us at Transfer@cwww.com
to check for the status of your domain transfer.
Will
my web site go down while I am in the midst of transferring
my domain ?
No, your web site
will not go down during the domain transfer if you do
the following before you transfer the domain name:
1. Upload or ask us to upload your existing
web site (pages) to your new account with Capitola Works. To have us do the transfer of all your pages from the other server to ours will usually cost you $100, unless you have a very large or very small existing web site. We will send you a quote if you request this service. However, this is a FREE service for any of our existing web development clients that are currently hosted by another hosting provider.
2. Request for a DNS update for your domain with your
current domain registrar. You may need to eMail the
provider whom previously helped you to register the
domain name and inform them to make the necessary updates
or you may do it yourself. Changes to the DNS will take
up to 48 hours to
take effect.
During this
propagation period you will have two web sites live
on the Internet and your visitors will go to one or
the other.
After you have changed the DNS servers for your domain,
you may then decide to have the domain name registration transferred to
us. There will be no downtime.
How
do I change the DNS servers for my domain name ?
You have 2 options:
A) eMail your current web host/domain registrar and
ask them to change the DNS server information for your
domain to our DNS servers. In this way, every year you
will need to renew the domain name registration with
them.
B) Transfer the
domain name to Capitola Works' Registrar.
This will extend your domain name expiry by one year.
In order for this to be done go here to transfer your existing domain name registration to Capitola Works.
A Domain Registrar transfer would take a minimum two
weeks and up to one month to complete. Due to the complex
procedures and the fact that it involves many different
parties, there is no guarantee that a registrar transfer
will be successful. You should update the DNS servers
and have it point to our DNS servers and only then decide
to have the domain transfer to us.
The current registrar will send an eMail to the current
administrative contact of the domain name and s/he will
need to reply to the eMail to authorize the transfer.
The transfer cannot take place if the current administrative
contact does not reply to the eMail or if the administrative
eMail address is not valid.
If
I have an existing domain name and the account is being
hosted by another web host, will you allow me to redirect
my existing domain name to my new account with you ?
Yes, you will be
able to host your existing domain name with any of our
web hosting plans. In order for us to be able to host
your web site, you could either:
1) change the DNS
servers for your domain name to our DNS servers. --
or --
2) transfer the
domain name to our domain registrar where we will maintain
your domain name DNS servers for you. Your domain name
expiry will also be extended by one year if the domain
name transfer is successful.