Billing question? Send us an email at billing@cwww.com 

Capitola Works bills it's clients annually or monthly.

When you first sign up, you can pay by credit card. One month prior to the beginning of your next annual billing cycle, we will notify you by email to see if you would like to renew your account(s) with us. If you chose the monthly payment option we will debit your credit card each month prior to providing you with service for that month until you notify us otherwise.

Payment Options:

Capitola Works offers you only Credit Card payments for your account(s):

• Credit Card Payment: If your credit card has expired or if you would like to update your card information with us, please contact us or update your information in your Control Panel.
  Please note that the charge will appear in your credit card statement as "Paypal Capitolawork".

Account Deactivation

There are only 3 reasons why we will deactivate an account (if ever):
1) Non-payment, 2) Spamming violations, and 3) Non-compliance of our policies.

We must ask all of our clients to understand that just as you must take measures to protect their business, so must we. We provide hosting services for many individuals and businesses, therefore it is necessary for us to establish Terms Of Service that will protect both our company as well as those residing on our servers.

Here is our procedure for account disabling/deletion:

Non-Payment: As noted above, we will contact you by email one month prior to your next billing cycle. If, for some reason, your payment is not received by the date specified in the renewal notice, or your monthly fee is not honored by your credit card company, we will suspend your site. This means that a generic page will appear in place of your site that reads "You do not have permission to access the requested site on this server." Your site will remain in this state for two weeks. If we still have not received payment within that two week period, we will delete your account from our servers including all its files.

If your account has been deactivated due to non-payment, please contact our billing department at billing@cwww.com.

Spamming Violations: Please see our Terms Of Service (TOS) for more about our views on SPAM. However, if your site has been reported as sending spam through our servers, we will promptly investigate the matter and, if necessary, suspend or delete your account. There will be no refunds issued whatsoever.

Non-Compliance With Policy: If your account does not follow our Terms Of Service (TOS) we will investigate the matter and, if necessary, either suspend or delete your account depending on the issue. However, we ask that if you are doing anything with your account that you feel may come close to breaking our Terms Of Service, please notify us so that we may help you.